Frequently Asked Questions
Everything you need to know about shopping and saving.
How does Zulily offer such low prices?
We work directly with brands to offer unique, limited-time boutique deals. By waiting until the event ends to ship items in bulk to our warehouse, we pass the significant savings directly to you.
What is the 'Best Price Promise'?
If you find a lower price on the same item at Amazon.com or Walmart.com, we will match that price to ensure you always get the best value on your favorite brands.
How long does shipping take?
Because we order products from our brand partners after a sale ends, shipping typically takes 2-3 weeks. This consolidated shipping model is a key part of how we keep our prices so low.
Can I return an item if I change my mind?
Items marked as 'eligible for return' can be sent back within 30 days of delivery. Please note that some items, such as personalized goods or final sale products, cannot be returned.
What are the benefits of 'All-Day Shopping'?
Place an order today and you will unlock free shipping on all subsequent orders placed before midnight PT the same day. It is our way of helping you save while you browse new events.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and QCard. We also offer flexible payment options through services like Klarna.